• It's EPHI's structured protection program that adds peace of mind with defined coverage terms for workmanship/service support beyond the standard install.

   

No. Manufacturer warranties cover product terms; EP Protection Plan covers your protection benefits and workmanship/service terms as written.

Commonly workmanship-related issues and defined service support; exact coverage is determined by the plan document for your project.

Damage from storms, tree impact, neglect, abuse, or unrelated structural issues (see plan exclusions).

Coverage length depends on the plan level selected and what's written on your certificate.

Some plans may include a service fee; if so, it's disclosed in writing.

Call the office, explain the issue, and provide photos if possible. We schedule an inspection and follow the written process.

Priority handling may apply depending on plan level and season; emergency conditions are addressed as available.

Not always. If transfer is allowed, terms will be listed on the certificate.

Some plans can be transferable with a transfer form and fee (if applicable).

If registration is required, we'll guide you through it and confirm completion.

Some plans require reasonable maintenance; if required, it is stated clearly in the plan terms.

Unauthorized changes can affect coverage; always contact us first so we can document conditions.

Typically coverage is focused on performance-related items; cosmetic exclusions may apply (see written terms).

Materials are usually covered under manufacturer warranty; the plan may include specific material-related benefits if stated.

A plan certificate/summary, coverage terms, and project documentation as applicable.

We can reissue a copy of your certificate/record and confirm plan status.

It may be possible with inspection/approval; best value is usually at time of purchase

Yes—plans are typically service-specific, and you can add coverage per project type.

Clear written protection, priority service pathway, and long-term confidence in the investment.